Rip off tactics or just poor organisation?
| Related: | Personal Finance•Utilities•Landlines |
I tried to renew my B.T landline yearly rental saver online a few days after I realised it had expired. In the interim I learned that I wuld be charged normal rates for line until I renewed it. On the B.t website it is possible to manage ones account online and do various tasks. However on this occasion, though the inference was that I could proceed online to renew the landline saver,it was impossible to proceed with the transaction online. This meant that I would be stuck with the normal charges while unable to proceed.It was more convenient for me to do online, though a telephone number was given on the web page. When i eventually had time and peace to ring up and renew line saver by telephone, i demanded that any charges incurred should be refunded. this, they said was not possible. i eventually bought my line saver over the phone. Add up the number of stalled online re- applications, with subsequent delays until folk were able to sort out with a phone call, and translate this into loss of savings for customers and more revenue for B.T. or am i just being cynical?
Responses (3)
I've always found it more beneficial when speaking to a salesperson directly instinct. Preferably one from this side of the world as you can openly discuss what 'option' is better for you and in some cases get it tailor made for your lifestyle.
Just one word of advice and that is to get the name of whomsoever you are dealing with in the eventuality of later repercussions.
U upgraded my broadband with BT and the advertisement said it'd mean a free new homehub (which to be fair I don't wan/need). Anyway, they charged me £6 p&p and it didn't arrive. When I chased I was told it'd cost £29 as I wasn't a new customer.
It's ok if you have the choice G-Man, there's only BT in my area
Thanks, its one of the biggest pitfalls of living in the middle of nowhere, I miss civilisation! To cap it all, my broadband speed is 1g max, whereas my friend in Wiltshire gets 17 on a bad day
Yikes! Not even enough to stream TV!
I know, its crud, constant buffering!! At my lowest I get 0.7, and on a windy day it drops out completely
I've heard a lot of bad reports of BT from many of my friends who are very unhappy with it,
I sympathise Jazz as I have exactly the same problem with internet being a long distance from the exchange and down a lane with only 3 cottages. Internet is extremely slow, drops off line and I never get anywhere near what I pay for. BT blame Virgin and visa versa so nothing gets done. I'm at a loss as to what to do.
My line and broadband are BT and they freely admit its not worth them updating the line just for me!
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