Fuel from big supermarket chains. What's your opinion?

by , 4 months ago

We have been filling up with diesel from a large supermarket chain since it opened its new forecourt around six months ago. Christmas shopping 60 miles from home we broke down in a very dangerous spot returning home late at night. We had to pay a recovery vehicle to take us home. The garage maintains the fuel was to blame. Our insurance didn't cover this. Since then we have heard of SO many people with similar stories of sluggish/kangaroo performance.

Responses (7)

What a horrid thing to happen, toosie, glad you got home safely.

I've heard these stories, but this is the first time I've actually heard from somebody it has actually happened to. Apparently it's all too easy for the tanker drivers to put the nozzle in the wrong tank when they're delivering.

I would complain to the supermarket. They have probably had other complaints and will be anxious to stop any bad publicity so might compensate you.

Good luck!

by Feline123, 4 months ago

Thanks Feline. We did go to the manager out of concern for other drivers and since we know him well. He said that they have only had one other query. He took our receipt to check out the pump involved and said he'd get back to us. Guess what? Nothing.

by toosie, 4 months ago

That really sucks, toosie.

Having made a polite complaint and got nowhere, I would be considering naming and shaming them on facebook and everybloodywhere else!

by Feline123, 4 months ago

yep, name and shame for terrible service apart from anything else!

by Jazzj, 4 months ago

How awful toosie, yes good to hear that you're ok and in one piece.
As Feline says you must report this and hold the supermarket culpable.
This is downright dangerous and careless and they should be hauled over the coals.

by LILLIE, 4 months ago

Absolutely, Lillie!

Imagine if you were on the motorway trying to overtake and your engine just died. Horribly dangerous.

by Feline123, 4 months ago

Thanks for your concern.I think word of mouth will eventually prevail if the claims are valid. Of the people we have talked to many say that they prefer to go elsewhere and pay just a little more for peace of mind-especially if you have a more expensive car. Ours is five years old and cost us six hundred to repair!

by toosie, 4 months ago

Horrendous and scandalous. I just hope it's sooner rather than later Feline and toosie that this is brought to light.
After all it's not as if these supermarkets can't afford to correct such a malpractice. Just awful...

by LILLIE, 4 months ago

That's a terrible thing to happen, so glad you're ok! Have heard what I thought was an urban myth about supermarket fuel, but that's the first time I've heard it direct from someone I trust. I do tend to buy mine from the supermarkets as its often cheaper - Morrisons is my store of choice at the moment

by Jazzj, 4 months ago

I used them to save money too Jazzj! I must stress though that I can only comment on two incidents from two different chain stores with any certainty. The second was when we rang our insurance company. They told us a woman in their office who drives a BMW had to pay over one thousand after suspect fuel. Imagine-she wasn't covered either on her policy!I know some companies pay out if you have a sample of the fuel and the receipt.

by toosie, 4 months ago

Okay, here's my spin on this .....

About five years ago, my Renault Scenic 1600 petrol started to lose power dramatically and had to be towed to the dealers. They had 22 vehicles taken in that week with exactly the same problem and it baffled them until it was diagnosed as silicone contaminated unleaded from local garages, namely Total and Tesco forecourts. Apparently the oxygen sensors ( relaying info to the engine management system ) had been 'shot' by the contamination and had to be replaced with the fuel drained and replaced as well. The problem was reported in the national press and was apparently a 'one off'. I am aware that both Tesco and Total set up hotlines to report and claim for damaged vehicles.

Having said that, I have had a diesel for the past four years and had trouble with another engine management valve problem, one time seriously, resulting in total breakdown, and others it just goes into 'limp home' mode and clears eventually. I suspect contaminated fuel there but no real proof.

I speak to a lot of licenced taxi drivers and the consensus of opinion is that they prefer 'main stream' diesel fuel and there is growing opinion to suggest that supermarket diesel just doesn't 'feel right' in the way that the car drives. I have to believe that there is something in this story as these guys use enough of it.

I also hear that the same petrol depots supply several different makes, the only difference in the various brandings being the additives that are blended. Of course, it's difficult to blame fuel but with a catalogie of complaints from one petrol station, you have to draw your own conclusion. Normally, any mass contamination will result in the relevent garage 'putting their hands up' and dealing with claims via liability insurance.

Personally, I only now use leading makes ( Shell, Esso and BP ) as I view them as 'quality' fuels and one would hope that quality is assured. I am loathe to trust supermarket forcourts where the price differential is so minimal nowadays. Just my opinion of course.

by Snoopy48, 4 months ago

Your response Snoopy makes very interesting reading, your technical diagnosis was absent in my posting. I have to wonder how all this will pan out. How can they defend selling inferior product albeit blendings to such a growing number of loyal customers when there is the slightest risk of deterioration in product performance? Time will tell. My reason for opening up this debate was to ascertain the extent of this problem. Your contribution has further clarified the issues.

by toosie, 4 months ago

The interesting thing about this toosie is that when I worked as an AA patrol from 1970 to 1980, I cannot recall having attended a vehicle with contaminated petrol. I can only put the modern day scenario down to two things ... (1) additives and blending, and (2) sensitive engine management systems. Sometimes technical advance can create its own problems.

Anyone remember the Esso promotion of years ago when they were handing out little tiger tails to hang around your petrol filler to give the impression that you had a 'tiger in the tank'?
How silly we were then!

by Snoopy48, 4 months ago

I agree, Snoops, I only ever use leading brand petrol in both the car and the motorbike.

by fruitcake, 4 months ago

I agree with the brand fuel. You would consume good quality food so should your car!!!

by serena1, 4 months ago

Beginning to think I might need to switch........

by Jazzj, 4 months ago

Interesting

Even more glad I have a pedal bike now (well except when its raining , windy , snowing , sleet , ice) - makes about 7 days of trouble free cycling in the uk then.

>;o~)

by Omendata, 4 months ago

Good intentions tho OD!

by Jazzj, 4 months ago

Recovery costs are so expensive - was it your breakdown cover that didn't cover the cost or the car insurance?

I use supermarket petrol all of the time, and we haven't had any problems..... no doubt this will jinx me!! We mainly use Tesco, but occasionally Morrisons or Asda.

Think it's good that you reported it to the supermarket, but I would chase it up with them - after all, it was not only dangerous, but you are out of pocket too!

by yummymummy08, 4 months ago

Thanks..our breakdown cover would only have taken us to the nearest garage. Added to this we were a considerable distance from home and at that time of night I don't know if there would have been any garages open anyhow. We would still have had to get home ourselves and return for the vehicle at a later date-so not much use. And no, our insurance did not cover us for the contaminated fuel aspect...unfortunately. We had to pay for two recovery vehicles too. One to take us home and one the next day to take it to the garage. At least we did ONE thing right..a friend was going to come and tow us home but we now know that you wreck a 4 x 4 by towing it. PHEW!

by toosie, 4 months ago

Hi Toosie. That was the last thing you needed during xmas! Such an added expense!! Anyway i have heard from mechanics in the past its best to stick to the same brand. I drive a diesel engine and get it from shell and up here the supermarkets and shell esso are the same prices. I think it only works out cheaper if you have 5p off coupons if you spend an x amount.

Personally i prefer getting it from shell as it's sticks in my mind when i bought my car the mechanics says there is definitely a difference in quality which will affect the driving i don't know whether this is common knowledge.

Another theory i have heard in a case there was someone filling up at a supermarket and the the car stopped while driving out a few minutes after leaving station as if there was no fuel in the tank even though the station and the meter was as if it was filling up so now i'm quite dubious to fill up in a supermarket.

I would contact trading standards and take it further keep all your reciepts etc.

Good luck, let us know how you get on.

by serena1, 4 months ago

Many thanks Serena, I am getting more enlightened with each comment here. I suppose that the main thrust of this debate is that being forewarned is being forearmed for the future. I will buy my fuel at reputable forecourts from now on.I simply thought that I was getting the same quality of fuel as elsewhere but at a reduced price due to the supermarket chains buying it in bulk. How naive of me. I will keep you informed but getting genuine customer care could take some time!

by toosie, 4 months ago

After talking to car mechanics, many would not fill up their own cars on supermarket petrol forecourts, so it does seem that they should know, what is best for a car.

by lakes, 4 months ago

Posts within the money.co.uk community represent the views, experiences and opinions of members only. They should not be taken as financial advice and should not be followed without further research.

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