I've switched, have you? (Part 2)

I haven't experienced this personally, but good on you for making a stand! As for the outcome, well I guess financial redress would be nice for you but, to be honest, I'd like to see the public flogging :)

Oh how frustrating Parchester, I recall your first post when you thought this was all cut and dried.

When we came back to our long term supplier SP we had to threaten them first to switch to their arch nemesis British Gas.

We found them quite helpful in what amounts to a minefield in the world of energy switching.

They guided us to the right tariff and urged us to fix the price until Dec 2014 which should if we've done our sums right save us a fair few bob.

In your case it does sound as if the left hand doesn't know what the right hand is doing.

I've heard it's one of the most complicated transactions out there which you have evidently found out.

Stick with it though Parchester someone somewhere must know what they're talking about.

keep us posted please Parchester! Ang good luck, don't give up

Oh, Parchester, you must be furious! I would be too. I haven't experienced anything negative personally from using a comparison site or by switching supplier, but clearly from your experience it must be happening. I applaud your determination here to seek redress, and wish you luck, I hope you'll let us know the outcome. Forewarned is forearmed, as they say.

Hi Parchester
I switched a few weeks ago to Npower's sign online 23 Economy 7 tariff from Utility Warehouse following yet another price hike. Only after going live with Npower did I received a letter from them advising that they are unable to give me the agreed tariff as I have the "wrong kind of meter". (?) Instead they would put me onto the Sign Online24 Economy 7 tariff "if that's ok". Clearly it's not as based on my usage for last year, it's going to cost me an extra £62 over the year. I have written and told them that this is unacceptable but they have chosen to ignore me. I have forwarded all the details to Consumer Direct, but to be honest, they've ignored me too. I am increasingly becoming aware of consumer profiling which is being used by more than just credit companies. It tells anybody that, based on the profiling of a person's lifestyle and circumstances, what that person is likely to do, how they behave and what their levels of intelligence are - in other words, what you can get away with. As a divorced woman with children who rents her house and works an administrative post but never went to university, I am classed as stupid and immoral. How about you, Parchester?

Oh. don't get me started. I've given up on switching - it's just too bloody complicated. But I did get my 'shock increase' reduced with Scottish Power when I behaved like a dog with a rabbit!

I swopped providers about 2 years ago but it is so hard to work out a saving as when you have been with a new provider for a few months they want to increase your direct debit payments as their cheaper deal you first signed up to does not cover your useage and puts you in arrears so then they increase your payments then you are back to square one . They will blame it on price increases ..I am baffled.

To update people, Energyhelpline.com have taken my concerns very seriously and have taken ownership of the problem and are handling resolving this situation with EDF on my behalf.

The Director of Energyhelpline has emailed me personally and has appointed a customer services rep to handle my case personally.

They have informed me that they believe EDF will back track and afford me the tariff requested. They hope to confirm this to me in the next couple of days.

So, given their response to date, I have to say that I am extremely impressed with Energyhelpline.com. Their customer services have been exceptional and I hope to continue to report favourably in the next few days.

The good people of energyhelpline.com have been true to their word and I have now been placed on the tariff that EDF said had expired.

So taking a stance against the 'big boys' has proved beneficial. Given the intervention of Energyhelpline (the third party) has forced EDF to revisit their blanket refusal to honour the original agreement and have a massive change of heart.

Well done Parchester! You have given me the motivation to get switching!

I, too, have received some positive news from Npower and my similar situation. Despite them first telling me that they couldn't sign me up to the originial tariff because I had "the wrong type of meter(?)" they have now said that the reason is because the tariff I signed up for finished on 25th September and my switchover wasn't until 30th September. They will switch me back to the agreed tariff, however, this might take up until January to arrange (?) and I will get a letter from the specialist team to confirm once this has happened. I will write again as I think I need further clarification. It all seems very underhand. Will keep you posted.